Terms and conditions

NEW ROCK wants to transmit to its customers the maximum confidence, ensuring the strict compliance of consumer and user regulations. Therefore it presents here the General Conditions of Contract that will regulate the commercial transactions between NEW ROCK and its users:

Purpose and scope

The user declares to know, at the moment of the order, the particular conditions of sale indicated on the screen (name, price, weight, quantity, details of the products, etc.) and expressly accepts them without reservation. The execution of the order and its confirmation by the user makes it a customer and implies the full and complete acceptance of the particular conditions of sale, only applicable to the order, as well as the acceptance of the rest of the legal documents published both on the web and Conditions of use.

Product sheet and information supplied

The information displayed on the web is accurate and without typographical errors. In the event that at any moment an error of this type occurs, at any time outside the will of NEW ROCK, it will proceed immediately to its correction.
The pictures that illustrate the products are provided for guidance only. The texts that accompany these photographs are the reproduction of information contained in the packaging and the technical characteristics. The differences between the photographs and the products can only be minimal, being able to be the cause of the graphical resolution of the screen from where to accede to the web, and do not affect the essential characteristics of the products.

Languages ​​for the acquisition of products

Purchases made by customers will be understood as being linked to the language selected by them, and there is no possibility of celebrating the purchase of products in a language other than Spanish or English.


Prices of the products on our website are shown in Euro's or GBP. Shipping costs will vary depending on destination and product.

Orders shipped to non EU countries are subject to various customs charges and taxes. These should be paid by the customer.

Payment of your products

Payment methods: Paypal.

You should pay in the currency Euro or GBP.

We will not process your order until full payment is completed and confirmed.

Delivery of your products

We ship worldwide.

We will deliver your products to the address indicated on the shipping address section.

If you have ordered several products at once, we may deliver on different dates, depending on availability of each.

You may cancel your order at any time before delivery of the product by sending an email to sales@newrockworldwide.com and indicating your order number. We will automatically proceed to refund the amount. PLEASE NOTE: THIS DOES NOT APPLY TO CUSTOM MADE BOOTS, SHOES OR CLOTHING

Shipping outside the European Economic Community are subject to penalties by the office of destination, with different amounts in each country.
The title and risk of loss of your products will be yours at the moment of delivery of the goods.

Your right to return the products

If you are not satisfied with the product that you have purchased from us you may return it and get a refund or exchange the product. If the change involves a change of style you should pay the price difference that exists between them. In both cases the transport charges will not be credited, nor those of the initial shipment or return. No returns will be accepted without the previous written authorization of New Rock. For a return you must contact us within 7 days after delivery of the products to you. PLEASE NOTE: THIS DOES NOT APPLY TO CUSTOM MADE BOOTS, SHOES OR CLOTHING. CUSTOM MADE PRODUCTS CAN ONLY BE RETURNED IF DEEMED FAULTY.

The product must be returned in original packaging and in perfect condition.
New Rock shoes does not allow returns of custom manufacturing or similar products.

Product warranty

The process for a claim for defective material and to avoid unnecessary costs is:

  • Send a photo of the defective product to sales@newrockworldwide.com
  • Indicate the product defect
  • Indicate the order number and date